As per the brand new IT laws introduced by the federal government in February this 12 months, the most important social media giants together with WhatsApp, Fb, Instagram, and Twitter have appointed a grievance officer, nodal officer and chief compliance officer.
As per the brand new IT Guidelines 2021, digital media platforms had been directed to nominate a resident grievance officer who ought to be based mostly out of India. The principles state that the official ought to be half of a bigger grievance redressal mechanism, energetic monitoring of content material on the platform, responsiveness to grievances, expedited processes to take down sure content material together with revenge porn, month-to-month compliance experiences for Indian customers, self-regulation mechanisms and likewise an oversight mechanism created by the Ministry of Electronics and Info Technology.
The rules recommend that the grievance officer should recognise the criticism inside 24 hours of its receipt and resolve it inside 15 days of its receipt. Furthermore, the appointed officer might be answerable for receiving and acknolwdging any order, discover, or instruction issued by the authorities.
Complying with the principles, all the most important social media giants have appointed their new Grievance Officers. Beneath are given the details about all of the appointed officers.
Fb
Identify: Spoorthi Priya
E mail: [email protected]
Handle: 216 Okhla Industrial Property, Part III, New Delhi – 110020
WhatsApp
Identify: Paresh B Lal
E mail: [email protected]
Cellphone: 1800-212-8552
Publish: Publish Field No. 56. Highway No. 1, Banjara Hills. Hyderabad – 500 034. Telangana, India.
LinkedIn
Identify: Tanya Mampilly
Handle: Tower A, International Technology Park. Bangalore 560103
Twitter
Identify: Dharmendra Chatur
E mail: grievance-officer-in @ twitter.com
Handle: 4th Ground, The Property. 121, Dickenson Highway, Bengaluru – 560 042. Karnataka, India
Koo
Identify: Mr. Rahul Satyakam
E mail: [email protected]
ShareChat
Identify: Harleen Sethi
E mail: [email protected] and [email protected]
Telegram
Identify: Abhimanyu Yadav
E mail: [email protected]
Chingari
Identify: Deepak Salvi
E mail: [email protected]
Cellphone: +919321498897